Shop Management

SHOP MANAGEMENT 123 It would seem almost unnecessary to dwell upon the desirability of standardizing, not only all of the tools, appliances and implements throughout the works and office, but also the methods to be used in the multitude of small operations which are repeated day after day. There are many good managers of the old school, however, who feel that this standard- ization is not only unnecessary but that it is unde- sirable, their principal reason being that it is better to allow each workman to develop his individuality by choosing the particular implements and methods which suit him best. And there is considerable weight in this contention when the scheme of manage- ment is to allow each workman to do the work as he pleases and hold him responsible for results. Un- fortunately, in ninety-nine out of a hundred such cases only the first part of this plan is carried out. The workman chooses his own methods and imple- ments, but is not held in any strict sense accountable unless the quality of the work is so poor or the quan- tity turned out is so small as to almost amount to a scandal. In the type of management advocated by the writer, this complete standardization of all details and methods is not only desirable but absolutely indispensable as a preliminary to specifying the time in which each operation shall be done, and then in- sisting that it shall be done within the time allowed. Neglecting to take the time and trouble to thor- oughly standardize all of such methods and details is one of the chief causes for setbacks and failure in introducing this system. Much better results can be attained, even if poor standards be adopted, than