Shop Management

SHOP MANAGEMENT 191 that, in the interest of this cause, the union should receive moral support whether it is right in any particular case or not. Union labor is sacred just so long as its acts are fair and good, and it is damnable just as soon as its acts are bad. Its rights are precisely those of non- union labor, neither greater nor less. The boycott, the use of force or intimidation, and the oppression of non-union workmen by labor unions are damnable; these acts of tyranny are thoroughly un-American and will not be tolerated by the American people. One of the most interesting and difficult problems connected with the art of management is how to persuade union men to do a full day’s work if the union does not wish them to do it. I am glad of the opportunity of saying what I think on the matter, and of explaining somewhat in detail just how I should expect, in fact, how I have time after time induced union men to do a large day’s work, quite as large as other men do. In dealing with union men certain general principles should never be lost sight of. These principles are the proper ones to apply to all men, but in dealing with union men their application becomes all the more imperative. First. One should be sure, beyond the smallest doubt, that what is demanded of the men is entirely just and can surely be accomplished. This cer- tainty can only be reached by a minute and thorough time study. Second. Exact and detailed directions should be given to the workman telling him, not in a general