Efficiency Methods
An Introduction to Scientific Management

THE INSTALLATION OF EFFICIENCY METHODS 203 charge the function it has taken on itself of making people’s work easy and pleasant. Everyone will begin to live in that atmosphere of confidence and willing co-operation which it is the desire of the genuine efficiency engineer to create. If this atmo- sphere is once created and becomes natural, it will not be easily destroyed, as it will become the tra- ditional tone of the place, the only effective safe- guard for its permanent stability in any non- material sense ; but in the initial stages the mental and moral atmosphere is the most unstable factor. The amount of patience, forethought and tact required from the individuals who set out to estab- lish these changes cannot be too much emphasized. They may find they are able to avail themselves of expert help from outside, if they can secure advice from people with genuine experience ; but we might say with much greater force that they must avail themselves of help from inside. This not only because each person accepts a change in routine ten times more willingly if he has been consulted about it, but because everybody’s special knowledge and experience is to be utilized. It would obviously be futile to embark on any details in these mere suggestions of how to instal efficiency methods ; one industry differs in many ways from another. A good deal of detailed des- cription of schemes actually in working is to be found in American books -.—Concerning the opera- tions in railways in Emerson’s books. For engineer- ing shops there is Parkhurst’s “ Applied Methods of